Warranty Information

This page explains how warranty works for products bought from iPC Solutions. Any warranty is in addition to your statutory rights and does not replace them.

Warranty varies by product

We do not apply a single blanket warranty across everything. Warranty cover can differ between new, refurbished and supplier-supplied products. Where a specific warranty applies to a product or order, it will be shown with that product or confirmed with your order.

New, refurbished and used products

New products may carry a manufacturer's warranty subject to the manufacturer's terms. Refurbished and used products are described honestly by condition and grade — see Refurbished Product Grading — and any cover for them is as stated on the individual product or order.

Your statutory rights

Separately from any warranty, under the Consumer Rights Act 2015 goods must be as described, of satisfactory quality and fit for purpose. If they are not, you may be entitled to a repair, replacement or refund depending on the circumstances.

If something goes wrong (IPC-sold products)

For a product you bought from iPC, please contact us first with your order reference. We will help you with the right next step, which may involve the manufacturer or supplier depending on the product.

Affiliate products

If you bought from a third-party seller via an affiliate link (for example Stormforce), warranty sits with that seller or the manufacturer under their terms — please contact them.

Manufacturer and supplier warranties

Where a manufacturer's or supplier's warranty applies, it is provided subject to their terms and conditions, which may include how and where a claim is made.