Terms and Conditions

These terms apply to your use of this website and to orders you place with iPC Solutions. Please read them alongside our Privacy Notice and Returns and Refunds page.

Nothing in these terms affects your statutory rights.

About us and these terms

We are iPC Solutions, a computer retailer serving Maldon, Heybridge, Essex. By placing an order you agree to these terms.

Products and descriptions

We describe products as accurately as we can, including condition, grade and specification. Photos and specifications are for guidance; for pre-owned and refurbished items the individual product description and photos take precedence over any general grade.

Availability and pricing

Availability can change, and a product may sell out before your order is confirmed. Prices are shown in pounds sterling. We try to keep prices accurate, but if an obvious pricing error occurs we may cancel the order and refund you — we will contact you first.

Placing an order and when a contract forms

Submitting an order is an offer to buy. A contract is formed when we confirm acceptance of your order (for example by confirming payment and the order). We may decline an order, for example if a product is unavailable or a pricing error is found.

Payment

Online card payments are taken securely through our payment provider (Stripe). We do not store your full card details. Payment is taken when you check out unless we tell you otherwise.

Our sales routes

IPC-held stock

You buy from iPC, we take payment, and finite stock quantities apply.

Custom or built-to-order systems

We may build or configure a system to your requirements. We do not promise a fixed build time unless we have confirmed one with you. Where goods are made or clearly personalised to your specification, your right to cancel may be affected — we will explain this at the time and do not seek to remove any statutory right that applies.

Supplier / direct-fulfilled products

Some products are sold by iPC but shipped directly by a supplier (for example Stormforce or other trade suppliers). You still buy from iPC and we are the seller — a direct shipment does not mean you bought from the supplier.

Affiliate products

Some listings link out to a third-party seller, where the purchase and payment are completed on their website. For those, iPC is not the seller: the third party's terms, delivery, returns and warranty apply, and iPC may receive a commission. This is made clear on the relevant product.

Delivery, collection, title and risk

See our Delivery and Collection page. Risk in the goods passes to you on delivery or collection; ownership passes once we have received full payment.

Cancellation, returns and faulty goods

Your cancellation and return rights are set out on our Returns and Refunds page. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose; if they are not, you may be entitled to a repair, replacement or refund.

Warranties

Any product warranty is in addition to your statutory rights and may vary by product and condition — see our Warranty Information. Manufacturer or supplier warranties may apply and are subject to their terms.

Software, licences and your data

Where a device includes software or licences, you agree to the relevant licence terms. Please back up your data before any return, repair or service: we are not responsible for loss of data you have not backed up, except where the law makes us responsible.

Our responsibility to you

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, for fraud, or for your statutory rights. Otherwise we are not responsible for losses that were not foreseeable or that are not connected to our breach.

Events outside our control

We are not liable for delays or failures caused by events beyond our reasonable control, though we will take reasonable steps to minimise any impact.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Contact us using the details at the bottom of this page.