Returns and Refunds

This page explains how to return something and when you can get a refund. Nothing here affects your statutory rights. If anything is unclear, please contact us first and we will help.

Changed your mind (online orders)

For most products bought online as a consumer, you have the right to cancel within 14 days of receiving the goods, and then a further 14 days to return them. To start a cancellation, contact us with your order reference and we will explain how to return the item.

Items should be returned complete and in the condition you received them. You can inspect goods as you would in a shop; if the value is reduced through handling beyond that, we may reduce the refund accordingly.

Custom or built-to-order systems

Where a product is made to order or clearly personalised to your specification, the standard change-of-mind cancellation right may not apply. We will make this clear before you order. This does not affect your rights if the item is faulty or not as described.

Faulty or not-as-described goods

Under the Consumer Rights Act 2015, if a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement or refund depending on the circumstances and timing. Contact us as soon as you can with your order reference and a description of the problem.

Refunds

Approved refunds are made to your original payment method via our payment provider. We aim to process refunds promptly once we have received the returned item or agreed the outcome. Delivery costs are handled in line with your statutory rights — for example, return postage for a faulty item is our responsibility.

Supplier-direct orders you bought from iPC

If your order was sold by iPC but shipped directly by a supplier, it is still an iPC sale — contact us and we will manage the return or refund with you.

Affiliate purchases (bought from another seller)

If you followed an affiliate link and completed your purchase on a third-party website (for example Stormforce), that sale is with them. Their returns and refunds policy applies, and you should contact that seller.

Business purchases

Statutory consumer cancellation rights apply to consumers. Business purchases may be treated differently; please contact us to discuss a business return.

How to start a return

Please contact us with your order reference before returning anything, so we can confirm the right process and address for your item.