Privacy Notice

This notice explains how iPC Solutions ("we", "us", "iPC") handles personal information when you use this website, contact us, or buy from us. We aim to keep it in plain English.

Who we are

iPC Solutions sells and supports computers, laptops and related products, serving Maldon, Heybridge, Essex. You can reach us by email at ian@ipcsolution.co.uk or by phone on 07751 087 687. For any privacy question, please use these details and mark your message for the attention of our data contact.

Information we may collect

• Enquiries and support requests: your name, email, phone number and the content of your message.
• Orders: your name, contact details, delivery/billing information, the products ordered, and your order history.
• Payment information: a payment status and a payment reference from our payment provider. We do not store your full card details. Card details are entered directly with our payment provider.
• Technical information: standard web/server logs (such as IP address, browser type and pages visited) used to run and secure the site.

How and why we use it

• To respond to enquiries and provide support.
• To take payment, process and fulfil orders, and keep you updated about them.
• Where an order is shipped directly by a supplier (for example a system supplied to order), to share the delivery details needed to fulfil that order.
• To prevent fraud and keep the site and transactions secure.
• To send service messages about your order or enquiry. We only send marketing where you have asked us to.
• To meet our legal and accounting obligations.

Payment provider

Online card payments are handled by our payment provider (Stripe). When you pay, your card details are entered and processed by them, not stored by us. We receive confirmation of payment and a reference so we can manage your order. Please see the payment provider's own privacy information for how they handle your data.

Marketing emails

We only send marketing emails (offers, new stock, giveaways and news) to people who have explicitly asked to receive them — for example by ticking the optional marketing box on our contact, checkout or support forms. We never add you to marketing simply because you bought from us or made an enquiry. Every marketing email includes an unsubscribe link, and you can opt out at any time; unsubscribing does not affect service messages about an order or enquiry you have with us.

Spam protection

Where enabled, our contact and support forms use Cloudflare Turnstile to tell humans from bots. This helps protect the site from abuse.

Cookies

We use a small number of essential cookies to make the site work. See our Cookie Notice for details. We do not currently use advertising or analytics tracking cookies.

Sharing your information

We do not sell your personal information. We share it only where needed to run our business — for example with our payment provider, delivery/fulfilment partners (including a supplier shipping an order directly to you), and IT/hosting providers — and where required by law.

Affiliate links to other sellers

Some products link out to a third-party seller (for example Stormforce) where the purchase is completed on their website. When you leave our site, their privacy notice and terms apply, not ours.

Keeping your information

We keep personal information only for as long as we need it for the purposes above, including to meet legal, accounting and warranty-related obligations, and then delete or anonymise it.

Your rights

Under UK data protection law you have rights over your personal information, including to access it, correct it, ask us to delete it, object to or restrict certain processing, and to data portability in some cases. To exercise any of these, contact us using the details above.

Complaints

If you have a concern we have not resolved, you can contact the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk. We would appreciate the chance to put things right first.

International transfers

Some of our providers may process data outside the UK. Where that happens, we expect appropriate safeguards to be in place in line with UK data protection law and the provider's own arrangements.