Refurbished Product Grading

Pre-owned and refurbished products are graded so you know their cosmetic condition at a glance. Grading describes appearance; it is not a substitute for the individual product description and photos, which always take precedence.

Our condition grades

Grade A

Like-new condition with minimal signs of use.

Grade B

Good condition with light cosmetic marks.

Grade C

Fair condition with visible cosmetic wear.

Grade D

Well-used. See the condition notes and photos for detail.

Cosmetic grade vs working condition

A grade reflects cosmetic condition (marks, wear and appearance). All products are described truthfully, and any functional points or known faults are set out in the product's condition notes. A grade never overrides a disclosed defect — please read the full product description.

Batteries and consumables

For pre-owned laptops and portable devices, batteries and other consumable parts naturally wear and can vary. Where relevant, we note this on the product.

Where a product is described as "New" or "Open box"

Some products are new, and occasionally an item may be described as open-box (for example an unused item with opened packaging). Where used, these descriptions are applied honestly to the specific item.

Your rights

Whatever the grade, your statutory rights still apply: the product must match its description and be of satisfactory quality for an item of that age and condition. See our Returns and Refunds and Warranty Information pages.